Shipping & Returns

SHIPPING POLICY

All of our products come in reusable and refillable glass bottles, and we use only eco-friendly packaging materials all the way down to our biodegradable packaging peanuts! We understand that at times, using the highest quality materials and components can lead to higher than expected shipping costs. While we are proud to be able to offer free shipping on orders over $100, as a socially responsible small business we do have to pass along our shipping expenses to our customers on order amounts less than $100. It's the only way we are able to continue on our mission to rid our homes of harmful chemicals and plastics together. 

Typically, all orders are shipped within 24 hours of receipt.

Cancellations or changes to orders will be accepted if the order has not yet shipped. To cancel or change your order, email hello@thecleanersoul.com. Please include your order number with all correspondence.

 

Return & Exchange Policy

We love happy customers that feel like they're making a difference, in helping us accomplish our mission of eliminating single use plastics while also getting rid of harmful and toxic chemicals in our households. If you’re unhappy with your recent purchase, we’ll do our best to provide a refund (minus --- original shipping & handling fee) from your transaction.  

If you are not entirely satisfied with our products, or your order is damaged, please email us at hello@thecleantherapy.com within 7 days of delivery with attached photos of how your order was received.  Please include your order number with all correspondence.